Terms of Use

1Who we are and acceptance

AtlinGuard is offered by ATLIN INOVA SIMPLES (I.S.), registered in Brazil under CNPJ no. 68.736.097/0001-39 ("ATLIN" or "we"). Contact: [email protected].

These terms apply to anyone who uses the site, the panel, the programs and the other components of AtlinGuard. By signing up, subscribing to a plan or using the service, you agree to them. If you act on behalf of a company or group, you represent that you have the authority to do so.

To subscribe, you must be at least 18 years old and have legal capacity.

2The service

AtlinGuard is a protection platform for online game servers. It includes a Windows client, a gateway installed on your server, central services, a web panel and optional features, such as client policies, HWID history, Crash Monitor and AtlinEncrypt.

The available features depend on the plan, the compatibility of your environment and the configuration you choose. We may improve, change or replace features, without materially reducing what was purchased during the paid period.

3Account, access and team

• Access is through an Atlin ID account, and sign-up requires a verified email.
• You must keep your information accurate, protect your credentials and let us know if you suspect unauthorized access.
• Some operations require two-step verification or a passkey.
• The admin user decides who has access to their servers and with which role, and is responsible for the actions of the members they invite.
• Installation tokens, certificates and deployment packages are confidential and must not be shared.

4Plans, prices and payment

• Each subscription belongs to one server and has a player limit, counted by distinct HWIDs.
• The setup fee covers the first month. There is no trial period, and the server only admits players after it is paid.
• If the setup fee remains unpaid for 30 days, we treat the sign-up as abandoned and cancel the subscription.
• The contracted price is recorded in the subscription. Changes to the price list do not alter what has already been contracted.
• For customers in Brazil, a CPF or CNPJ is required.
• There are no automatic recurring charges and no saved cards: each invoice is a one-off payment.
• Access is only granted once payment is confirmed.
• Coupons follow the conditions stated in the offer.
• Fees charged by your bank, your card issuer or for currency conversion are your responsibility.

5Renewal and late payment

The invoice for the following month is issued 7 days before the end of the paid period and is due at the end of it. We send email reminders to the person responsible for billing.

If a renewal invoice or a mandatory upgrade invoice is not paid:

• On day 7 after the due date, the subscription is suspended. The server stops admitting players.
• On day 30 after the due date, the subscription is canceled and the invoice is voided.

If you pay while the subscription is suspended, access is restored and a new cycle begins. Days without access are not charged.

6Player limit and upgrade

Going over the plan's player limit does not, by itself, prevent a player from joining. We record daily peaks and notify you when usage reaches 80%, 95% and 100% of the limit.

To protect the infrastructure, each server accepts a maximum limit of 5,000 connections. Above this cap, new connections are refused.

The mandatory upgrade only applies to subscriptions where this control is turned on. For those, three separate days above the limit in the same cycle generate an upgrade invoice for the next plan, due in 7 days. That invoice follows the late payment rules in the previous section.

You may also upgrade voluntarily, except during the renewal week and while the next period, already paid, has not started. The amount takes into account the credit for the unused part of the current period, and an invoice not paid within 3 days is voided. There is no plan downgrade.

7Cancellation and refund

You can cancel in the panel at any time. An active subscription keeps access until the end of the paid period and can be resumed before then. A pending or suspended subscription ends immediately.

After canceling, subscribing again requires a new setup fee. As a rule, amounts already paid are not refunded or prorated.

Right of withdrawal: if you subscribed as a consumer, you may withdraw within 7 days of subscribing, under article 49 of the Brazilian Consumer Protection Code, and get back the amounts paid. Request it by email at [email protected]. All other rights guaranteed by law also remain in force, such as in the case of improper charges or service failure.

8Permitted use

You receive a limited, non-exclusive and non-transferable license to use AtlinGuard during the subscription, on the subscribed servers. You may not:

• reverse engineer, decompile, bypass or disable protections, except where the law grants that right;
• resell, sublicense or make the service available to third parties without authorization;
• use the service for unlawful activity, to monitor people or for any purpose other than protecting the server;
• test vulnerabilities without authorization or overload the platform;
• disclose credentials, keys, deployment packages or internal detection details.

Found a vulnerability? Let us know at [email protected] before disclosing it.

9Your responsibilities as server owner

• Rights to the game: you represent that you hold all the rights and authorizations needed to run the server and use the client, files, trademarks and other game content. ATLIN does not grant or verify these rights and has no relationship with the game's rights holders.
• Players: the relationship with your players, including support, rules, donations, sales and refunds, is yours.
• Privacy: for player data, you are the controller. It is up to you to publish an appropriate privacy notice, define the legal basis, limit your team's access and handle data subject requests.
• Sanctions: bans, locks and other measures taken in the panel are your decisions. Review the evidence before applying them.
• Environment: you maintain your server's infrastructure, backups and the compatibility of the files you use.

10Limits of the protection

Cheats change all the time. AtlinGuard reduces risks, but does not guarantee that it will detect or prevent every cheat, bot, attack or fraud.

Findings and reviews are technical evidence and may contain false positives. Enforcement modes, such as the authorized DLL list and Extreme Protection, may disconnect players and affect legitimate programs, such as overlays and streaming tools. Assess the impact before turning them on.

11Updates and availability

We work to keep the service available, but we do not guarantee uninterrupted operation. Maintenance, third-party failures and outages may occur.

Installing a TenantServer version restarts the service and disconnects players. Installation happens at your command or in the window configured on the server. A critical version may be installed automatically at the announced time, after a 48-hour notice period.

12AtlinEncrypt and your files

You remain responsible for the files you protect and must keep original copies outside AtlinGuard. Publications that are revoked, or that are no longer authorized because the subscription ended, may stop working in the players' client.

13Intellectual property

The software, trademarks, documentation and other elements of AtlinGuard belong to ATLIN or its licensors. Open source components follow their own licenses. If you send suggestions, you authorize us to use them with no obligation to pay or give credit. Your files, trademarks and content remain yours.

14Personal data

The Privacy Policy explains how we process personal data and is part of these terms.

15Suspension and termination

We may suspend or terminate access, proportionately and, where possible, with prior notice, in the event of a breach of these terms, a risk to the security of the platform or third parties, payment fraud or an order from a competent authority.

After termination, the server stops admitting players through AtlinGuard, and the data is handled according to the periods in the Privacy Policy. Keep anything you need before the subscription ends.

16Liability

To the maximum extent permitted by law, ATLIN is not liable for lost profits, loss of revenue or players, indirect damages, or for decisions and content under the customer's control. To that same extent, ATLIN's total liability is limited to the amount paid by the customer in the 12 months before the event that gave rise to the claim.

These limits do not apply to willful misconduct or gross negligence and do not override consumer rights or other rights that the law does not allow to be limited.

17Changes

We may update these terms. Relevant changes will be announced through the panel or by email at least 30 days in advance, except when we need to act sooner for legal or security reasons. If you do not agree, you may cancel before the change takes effect.

18Law, venue and contact

These terms are governed by the laws of the Federative Republic of Brazil, without prejudice to the mandatory rules of a consumer's country. The parties designate the courts with jurisdiction over the location of ATLIN's registered office as the venue for disputes.

If we translate these terms, the Portuguese version prevails, unless the law provides otherwise. If a clause is found to be invalid, the others remain in force.

Questions, cancellations and requests: [email protected].